Privacy policy
Privacy Policy
Last updated: August 10, 2026
ShiftZero (“ShiftZero,” “we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services offered through the website (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or communicate with us.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We may collect personal information that identifies, relates to, describes, or could reasonably be linked to you. This may include:
- Contact information, such as your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, such as products purchased, order details, payment status, shipping information, returns, refunds, and customer support requests.
- Payment information, such as your selected payment method. Payments are processed securely by Shopify and our payment providers. We do not directly store your complete payment card details.
- Account information, if you create an account, such as your username, password, preferences, and account settings.
- Device and usage information, such as your IP address, browser type, device type, operating system, pages visited, time spent on our website, referring URLs, and interactions with our Services.
- Marketing and communication information, such as your email or SMS preferences, product interests, and responses to promotions.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you, when you place an order, create an account, contact us, subscribe to marketing communications, or otherwise provide information to us.
- Automatically, when you visit or use our website through cookies, pixels, analytics tools, and similar technologies.
- From service providers, such as Shopify, payment processors, shipping providers, analytics providers, advertising platforms, and customer support services.
- From marketing partners, including advertising and analytics platforms that help us understand customer behavior and improve our marketing.
3. How We Use Your Personal Information
We may use your personal information:
- To process payments and fulfill orders
- To provide shipping, delivery, returns, refunds, and order confirmations
- To provide customer support and respond to inquiries
- To operate, maintain, secure, and improve our website
- To analyze website performance and customer behavior
- To detect and prevent fraud, unauthorized transactions, and misuse
- To send promotional emails, offers, abandoned-cart reminders, and product updates where permitted by law
- To display personalized advertisements on platforms such as Facebook, Instagram, Google, and TikTok
- To comply with tax, accounting, regulatory, legal, law-enforcement, and dispute-resolution requirements
4. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar tracking technologies to operate our website, remember your preferences, analyze website traffic, improve performance, and personalize advertising.
These technologies may collect information such as:
- Your IP address
- Device and browser type
- Pages and products viewed
- Items added to your cart
- Completed purchases
- Interactions with our website and advertisements
You can control cookies through your browser settings and, where available, our cookie-consent options.
Disabling certain cookies may affect how parts of our website function.
5. How We Share Personal Information
We may share personal information with third parties when reasonably necessary to operate our business and provide our Services. These parties may include:
- Shopify, which hosts and powers our online store.
- Payment processors, which securely process transactions.
- Shipping and fulfillment providers, which prepare and deliver orders.
- Marketing and advertising partners, which help us display relevant advertisements and measure advertising performance.
- Analytics providers, which help us understand website traffic and customer behavior.
- Customer support providers, which help us respond to customer inquiries.
- Legal, regulatory, and law-enforcement authorities, when required by applicable law or reasonably necessary to protect our rights, customers, or business.
We do not sell personal information for money. However, certain privacy laws may define some advertising and tracking activities as a “sale,” “sharing,” or “targeted advertising.”
Depending on where you live, you may have the right to opt out of these activities.
6. Relationship With Shopify
Our online store is powered by Shopify.
Shopify may collect and process personal information when you visit, use, or make a purchase through our store. Information provided through our store may be shared with Shopify and processed to provide checkout, payment, analytics, fraud-prevention, and other store functionality.
Shopify may also process personal information independently in accordance with its own privacy policies.
You can learn more about Shopify’s privacy practices at:
https://www.shopify.com/legal/privacy
7. Third-Party Websites
Our website may contain links to third-party websites, services, or platforms.
We are not responsible for the security, content, policies, or privacy practices of third-party websites. Please review their privacy policies before providing personal information to them.
8. Marketing Communications
If you subscribe to our marketing emails or SMS messages, we may send you information about products, promotions, discounts, and updates.
You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
You may also contact us at:
Even if you unsubscribe from promotional communications, we may continue sending non-promotional messages about your orders, payments, shipping, returns, refunds, account, or customer service requests.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide our Services
- Complete transactions and fulfill orders
- Maintain business and financial records
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
The specific retention period depends on the type of information, why it was collected, and any applicable legal requirements.
10. Security
We use reasonable administrative, technical, and organizational measures to help protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
If you create an account, you are responsible for keeping your login information secure. Do not share your password or account credentials with others.
11. Children’s Privacy
Our Services are not intended for children under 13 years of age.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided personal information to us, contact us at shiftzero.shop@gmail.com. We will take appropriate steps to review and delete the information when required.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
12. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include:
- The right to know what personal information we collect, use, disclose, or share
- The right to request access to your personal information
- The right to request correction of inaccurate personal information
- The right to request deletion of your personal information
- The right to request a copy of your personal information
- The right to opt out of targeted advertising, sale, or sharing of personal information where applicable
- The right not to be discriminated against for exercising your privacy rights
To submit a privacy request, contact us at:
We may need to verify your identity before processing your request. We will respond within the period required by applicable law.
13. California Privacy Notice
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), may provide additional rights concerning your personal information.
During the previous 12 months, we may have collected the following categories of personal information:
- Identifiers, such as your name, email address, phone number, billing address, shipping address, IP address, and online identifiers.
- Commercial information, such as products viewed or purchased, order history, and transaction information.
- Internet or electronic network activity, such as browsing activity and interactions with our website or advertisements.
- Approximate geolocation information, such as a general location derived from your IP address.
- Inferences, such as product interests, shopping preferences, and marketing segments.
We collect and use this information for the business and commercial purposes explained in this Privacy Policy.
We may disclose this information to Shopify, service providers, payment processors, shipping providers, marketing partners, analytics providers, and other vendors that help us operate our business.
We do not sell personal information for money. However, some advertising activities may be considered “sharing” under California law.
California residents may request to opt out of applicable sharing by contacting us at:
14. International Users
If you access our Services from outside the United States, your personal information may be transferred to, stored, or processed in the United States or other countries where Shopify and our other service providers operate.
These countries may have privacy and data-protection laws that differ from those in your country.
Where required, we and our service providers use appropriate safeguards for international transfers of personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, Services, legal requirements, or business operations.
When we update this policy, we will revise the “Last updated” date at the top of the page.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:
ShiftZero
Email: shiftzero.shop@gmail.com