Refund policy
Return and Refund Policy
Thank you for shopping at ShiftZero.
We want you to be satisfied with your purchase. Please read our Return and Refund Policy carefully before placing an order.
1. Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- Unused or in the same condition in which you received it
- In its original packaging, if possible
- Free from damage caused by misuse, improper handling, or accidental damage
- Accompanied by proof of purchase, such as your order number or confirmation email
To request a return, contact us at:
Please do not send your item back before contacting us. We will review your request and provide return instructions if it is approved.
2. Return Address
Returns must only be sent to the return address provided by our customer support team after your return request has been approved.
Please do not send your item to any address before receiving return instructions from us.
Items returned without prior approval may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is defective, damaged, or different from what you ordered, contact us as soon as possible at:
Please include:
- Your order number
- A short description of the issue
- Clear photos or videos showing the problem
After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.
If the item arrived defective, damaged, or incorrect, ShiftZero will cover reasonable return shipping costs when a return is required.
4. Change-of-Mind Returns
If you change your mind or no longer want the product, you may request a return within 30 days of receiving your order.
Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping costs, if any, are non-refundable.
5. Non-Returnable Items
We cannot accept returns for:
- Items damaged, altered, or misused by the customer
- Items returned without prior approval
- Items that are no longer in a returnable condition
- Gift cards, if applicable
- Downloaded or accessed digital products, if applicable
- Items marked as final sale, if applicable
If you are unsure whether your item can be returned, contact us at shiftzero.shop@gmail.com before sending it.
6. Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your bank account or card statement. Processing times may vary depending on your bank or payment provider.
7. Late or Missing Refunds
If you have not received an approved refund, please check your bank account again.
You should then contact your credit card company, bank, or payment provider, as processing may take additional time.
If you have completed these steps and still have not received your refund, contact us at:
8. Exchanges
We replace items only when they arrive defective, damaged, or incorrect.
To request an exchange, contact us at:
Please include your order number and clear photos or videos showing the issue.
9. Order Cancellations
If you wish to cancel your order, contact us as soon as possible at:
We can only cancel an order before it has been processed or shipped.
Once an order has been processed or shipped, it cannot be cancelled. You may request a return after receiving it, subject to the conditions in this policy.
10. Shipping Delays
Delivery times may be affected by carrier delays, customs processing, holidays, weather, or other circumstances outside our reasonable control.
A delayed shipment does not automatically qualify for a refund while the order remains in transit and its tracking information continues to show movement.
If tracking has not updated for an unusually long period or you believe your order may be lost, contact us at:
We will review the tracking information and help determine an appropriate solution.
11. Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
We recommend using a trackable shipping service and keeping your shipping receipt. ShiftZero is not responsible for returned packages lost during transit.
12. Contact Us
If you have any questions about a return, refund, exchange, or cancellation, contact us at:
ShiftZero
Email: shiftzero.shop@gmail.com